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Staff longevity is a hallmark of Randall Residence communities, including Serenity. Our team of hard-working, compassionate caregivers and support staff take pride in the loving care provided to our residents. As the senior living industry evolves and grows, the Randall Residence team continues to set the standard for quality care in Tazewell County. Listening to and acting on the needs and concerns of residents, families and staff is our mission.
As Executive Director, Janelle is responsible for the daily operational excellence of Serenity Assisted Living and Memory Care. She oversees resident care, state compliance, resident and family relationships, staff retention and development, and financial controls.
Nancy has a passion for customer service and senior advocacy. She has worked in senior living for nearly a decade and is a board member on the Heart of Illinois Senior Care Network. Nancy enjoys helping families find the right fit for their needs and helping them through hard decisions. She has 2 very lively children and a Boston Terrier that keep her very busy at home.
Serving Since 2018
Health and Wellness Director
Mallory started her healthcare career right out of high school as a CNA. She has worked in several different medical settings, including long term care, hospice, pediatrics, doctor’s offices, and home care. Her favorite is senior care. She feels that seniors have so much wisdom and compassion to share. Mallory also enjoys spending time with her sister, brother-in-law, her two nephews, and her cats.
Memory Care Program Director
Nancy has a B.S. in psychology and a M.A. in gerontology. She is a certified activity director and enjoys finding personalized ways to interact with the residents. Nancy has been working with seniors since 1988 and has always specialized in memory care. Her love for seniors comes from her very close extended family that always takes care of each other and highly values their elders. She has two younger sisters who have blessed her with one nephew and three nieces. Nancy also enjoys dogs, taking pictures, gardening, and learning new things.